Frequently Asked Questions
GENERAL
1. Can I get information about Bahisbey.com's service provider?
Bahisbey.com's technical infrastructure is provided by Digitain. Our partners in the casino field include the most popular and most preferred brands in the global level such as Pragmatic Play, Evolution Casino, Netent, Lucky Streak, Ezugi, Betsoft, 1x2 Gaming, Microgaming.
2. Is membership information secure at Bahisbey.com?
Your registration information at Bahisbey.com is protected with a 256-bit SSL Certificate and cannot be recorded or stored. In this way, your information cannot be accessed by 3rd parties. You can play on our site without risking your information.
REGISTRATION - LOGIN
3. How can I register at Bahisbey.com?
To check whether you are eligible to register, visit our General Terms and Conditions page. If you do not violate any of the conditions here, you can easily complete your membership by using the Sign Up button on the home page. Make sure that you have provided the information requested from you completely and correctly.
4. How can I log in to my Bahisbey.com account?
You are considered to have registered after completely filling out the form on the Sign Up page. You can log in by using the “Login” button on the home page and entering the username and password you specified on the registration page.
5. I registered with incorrect personal information, what should I do?
If you entered incorrect information during the registration process, you should immediately report this situation to the customer support team before performing any financial transaction. The customer representative will assist you with the steps you need to take to update your information.
If you noticed this error after performing a transaction with your account; you will be asked to complete a number of verification steps to verify your information. After the verification process, you can continue your transactions such as betting, depositing/withdrawing money with your Bahisbey account without any problems.
6. Can I change my personal information?
It is mandatory that your personal information is accurate and up-to-date according to Bahisbey Terms and Conditions. Please contact our support team for your requests to change your personal information.
7. Can I have more than one Bahisbey.com account?
You can only have one Bahisbey account. Bahisbey; reserves the right to close these accounts and consider their winnings invalid in the event that multiple accounts belonging to the same person or with the same registration IP are detected.
8. I forgot my password or want to change it, what should I do?
To retrieve your password, follow the necessary instructions using the Forgot My Password button on the login page.
If you have forgotten your username, please forward your request to our customer support team. The support team will ask you to complete a number of verification steps. You can access your account again after the verification process.
9. How can I reach customer service?
Our customer service is available 24/7. You can contact us immediately after entering your name-surname and e-mail address information by clicking on the chat bubble in the lower right corner of the site. You can see all the channels you can reach us by clicking on the Contact button at the bottom of the site.
BETTING
10. What are the types of bets I can play on Bahisbey.com?
Bahisbey manages to appeal to the tastes of all bettors with its wide range of betting options. We offer the opportunity to place pre-match or live bets on everything from football, one of the most popular sports branches of today, to darts, from well-known organizations such as the NBA to the Australian Rugby League 1. We have a service provider that offers more than 40,000 live bets per month and is clearly the leader in many other areas.
In addition to sports betting, we also offer the opportunity to experience thousands of slot games from more than 50 different providers of the world's most popular slots. You can play Roulette, Blackjack, Baccarat, Poker and many other popular casino games live, and you can make this live casino experience unique in the special rooms allocated to Bahisbey.
Extensive Poker network, fun Virtual Sports, Bingo and many more exciting and profitable game options waiting for you to discover are available on Bahisbey.com.
11. How do I bet?
After creating an account and depositing money, you can bet and start winning right away!
There are several ways to find an event to bet on on the homepage. If you know the event you want to bet on, you can use the "Search Bar" at the top of the page or click on the options on the left and browse through thousands of events. When you find an event you want to bet on, select the market and then the relevant result you want to bet on.
With one click, your selection will be automatically added to your bet slip at the bottom right of the page.
At this stage, your bet on the bet slip
You can enter i (the amount you want to bet) and click the "Place a Bet" button.
Your bet will be confirmed in a few seconds.
12. Why was my bet rejected?
Bahisbey carries out a complex bet acceptance process customized to the products offered. As a result, there may be times when we will not accept all or part of the requested bets. This practice is a common risk management strategy in our industry. In general, your bet may be rejected for three main reasons:
The amount you bet is higher than the limit set for the betting option you selected.
The odds have changed between the time you placed the bet and confirmed it. (A common reason for rejection in live betting)
There is a problem with the automatic server.
13. What is the minimum bet amount?
Minimum bet amounts vary according to currencies. The minimum amount that can be bet in Turkish Lira is 1₺. The currencies that can be used vary depending on the country you are in.
14. What is the maximum bet amount?
Maximum bet amounts; It varies depending on many factors such as sport type, league, tournament or market.
15. How can I check my betting history?
To review your betting history, you can first go to your profile and then click on the "Sports Betting History" tab to view your past results.
16. What is the Cash Out feature?
Cash out is a product that allows you to control your bets by observing your profit or loss status without waiting for a match or event to end. It can currently be used in live bets made before and during the match. Bahisbey reserves the right to disable the cash out feature.
For example, you bet on Manchester United to win the match result and they are ahead 1-0. Normally, the match must be concluded to receive your winnings. At this point, Bahisbey offers its users the option to cash out the bet. The cash out amount is determined by factors such as the odds accepted in the bet transaction, the amount played and the live betting odds valid for the bet.
17. How to use the Cash Out feature?
After playing your pre-match or live betting coupon, you can go to the "My Bets" section to see if your bet is eligible for cashing out. If there is a bet that has a cashing out feature, you can click on your bet and follow the cashing out instructions. Please note that if the Cashing Out feature is suspended, this feature cannot be used.
18. In which types of sports betting can you cash out?
There is a cashing out option in the sports branches of Football, Basketball, Volleyball, Tennis, Table Tennis, Handball, Rugby, Ice Hockey, Baseball, Badminton, Cricket, American Football, Dart.
19. Why is the cashing out feature not active on my coupon?
In live or pre-match betting, the cashing out feature may be active or inactive depending on many factors. If the match on which the bet is played is ongoing, the cashing out feature may temporarily become inactive along with the suspension of bets in instant developments such as penalties or free kicks. You should check the changes in the cashing out status in the following minutes.
20. Can bets placed incorrectly be changed?
Bets approved by you cannot be changed or canceled in any way in accordance with the Bahisbey General Terms and Conditions.
FINANCIAL TRANSACTIONS
21. How to deposit money?
When you create an account on Bahisbey.com, you will be able to see the available payment methods that you can deposit money using the Deposit button on the home page.
You can make your investment instantly by selecting one of the payment methods list. You can also get step-by-step help about the payment method you want to make your investment by connecting to our live service line.
22. Can I invest in my own Bahisbey account with someone else's bank etc. accounts?
No, in accordance with the General Terms and Conditions, you can only invest in your own Bahisbey account with your own account information. The data of the bank account owner must match the Bahisbey user account data.
23. With which payment methods can I make an investment or withdrawal?
Since payment providers may change from time to time, you can see the most up-to-date payment methods list on the page that opens after logging into your Bahisbey account and clicking on the "Deposit Money" button.
You can see the payment providers you can use to withdraw money by clicking on the "Withdraw Money" button in a similar manner.
24. How can I withdraw money?
Withdrawing money on Bahisbey is very fast and easy. You can easily withdraw money to your account using one of the payment methods possible with just a few simple clicks.
After clicking on the My Profile > Withdraw Money tabs, the page that opens contains the payment methods that allow withdrawals.
Click on the Withdraw Money button on the right side of the method you want. The possible amounts of money in the window that opens You will see.
After completing your transaction by following the instructions, your withdrawal request will be forwarded to our finance team.
25. How long do withdrawals take?
Withdrawals are usually processed instantly and the withdrawal process is completed in minutes after the approval is given by the finance team.
After the withdrawal is processed, it is evaluated by the finance team and then the transfer is forwarded to the payment provider. The time when the withdrawal process will be completed depends on the payment provider's processing time.
26. How can I check my deposit and withdrawal transaction history?
You can see your financial transactions for the desired date range by logging into your account and clicking on the Financial Transactions tab.
BAHİSBEY ACCOUNT
27. How do I log out of my account?
Instead of closing the tab on your browser, it will be a safer option for you to use the "Log Out" button to log out of your account.
28. How can I close my account?
If you start to think that betting is harming you, you can close your account for any period you want by using the account freeze section in your profile.