Rules and Conditions
Bahisbey operates under the License GSR Technology N.V., No. 1668/JAZ issued to Curaçao eGaming, Authorized and Regulated by the Government of Curacao.
A.1 Refund Policy Refund requests for deposited funds must be made within 5 business days. Refunds will be processed within 24 hours.
A.2 By visiting, becoming a member or using our website Bahisbey.com, you are deemed to have accepted the following terms:
• General Rules and Conditions on this page,
• Game rules,
• Privacy policies.
• Rules and conditions of all kinds of promotions, bonuses and special campaigns that you can find on our website and may be updated from time to time.
A.3 All the rules and conditions listed above are referred to as the "Rules".
A.4 Please read and understand the rules carefully before accepting them. If there is anything you do not accept in our rules, please do not continue to use by opening a member account on our website. Continuing to use our website will mean that you have accepted the rules.
A.5 In order to become a member of our website, you must be '18' years of age or older.
A.7 This agreement constitutes the ''Terms and Conditions'' of the contract between Bahisbey and any player who registers with the company. Each player accepts the ''Company General Legal Terms'' by registering with the company and is bound by them throughout the existence of the relationship.
A.8 These ''Terms and Conditions - Rules'' are categorized for ease of reference and understanding.
A.9 Bahisbey reserves the right to change the articles of this ''General Company Terms'' at any time without prior notice. We state that we will try to notify our users in advance of any significant changes made to the ''General Company Terms'', however, we state that it is the player's responsibility to regularly check the ''Company Terms'' for any changes. If the member does not want to continue using A Bahisbey services due to possible changes, he/she has the right to close his/her account and withdraw the available amount in the account balance without penalty by sending an e-mail to support@bahisbey.com customer service.
A.10 ''General Terms and Conditions'' includes Sports Betting, Casino and Poker Special Terms and Rules.
A.11 Your private life will be respected in line with Bahisbey privacy policy.
• Bahisbey respects customer privacy in line with the company privacy policy. We would like to state that your personal information may be shared with third parties or institutions in accordance with the conditions specified below:
• It is necessary for the implementation of your requests;
• It is the legal obligation or duty of the Company;
• Information is exchanged with other companies and organizations for the purpose of preventing fraud, reducing credit risk and verifying information. Your personal information may be shared with credit control agencies in order to check your information.
A.12 The contractual relationship between Bahisbey and registered players and the ''Terms and Conditions'' of this contract are controlled by the legal authorities of Curaçao.
A.13 This document is published in more than one language for the convenience of access and information purposes of players. Although all versions in all languages reflect the same principles, only the English version is legally accepted in the relationship between Bahisbey and you. In the event of any conflict between the English and translated versions of this document, the English version of the document will prevail. Bonus conditions and schemes may vary depending on the language and market.
A.14 Bahisbey cannot be held responsible for any significant events such as strikes on telecommunication networks, terrorist activities, political crises, wars, natural disasters and saturation, and situations where access to its services is completely or partially blocked.
B. Account Rules
B.1 Any player applying for an account must be personally registered and be of legal age (18 years of age or the legal age of majority in the relevant country). The account of a minor account holder will be closed indefinitely from the point of discovery and all funds deposited into the account will be directed to the ''Curaçao Gaming Authority'' in accordance with the remote gaming regulations.
B.2 Registered players agree to always comply with the "General Terms and Conditions" and will not act in the interests of any third party. They will not obtain money illegally. They will not transfer money to their accounts with third party credit and debit cards without authorization. They will not attempt to take over the website or change its code. They will not exhibit any criminal behavior against Bahisbey affiliates and players.
Bahisbey will not intentionally attempt to mislead by providing false information; this includes, but is not limited to, false account details, forged and unfounded documents, false statements and concealing the person's true location.
B.3 Members must comply with one or more of the rules specified in B.1 and B.2.
a In case of non-compliance with several of these, Bahisbey reserves the right to close the accounts and seize the existing funds.
B.4 Members should be aware that they will be solely responsible for any legal disadvantages that may arise as a result of opening an account and receiving service from Bahisbey.
B.5 Members must provide accurate information during registration. Members also agree to update their information in case of any change.
B.6 Bahisbey accepts no liability to third parties arising from any member providing incorrect data.
B.7 Opening more than one account (multiple accounts) on the Bahisbey site is prohibited. Only one account is allowed per home - computer (IP). If it is proven that more than one account has been opened per home - computer (IP), Bahisbey reserves the right to invalidate the betting and bonus offers it has offered and refunds the deposits deposited into the accounts to the users.
B.8 If Bahisbey detects that users have opened multiple accounts using deliberately misleading information, if there is criminal behavior or if the account holder intends to commit fraud, Bahisbey has the right to seize all funds in users' accounts (including the investment amount).
B.9 All account transactions are made in the currency selected by users when they become members. No interest is paid on the amount in members' accounts.
B.10 Members should not accept Bahisbey as a financial institution. This includes accepting Bahisbey as an intermediary institution and using used or unused funds from any source, with or without malicious intent, as a Bahisbey exchange office. If you use your account for these purposes, Bahisbey reserves the right to close memberships and withdraw any existing funds from the account.
B.11 Bahisbey will not tolerate malicious, offensive or obscene behavior towards any Bahisbey representative on support platforms (chat, e-mail, phone, etc.). When communicating with Bahisbey, a warning will be given that your account will be closed if you act in the specified manner. In case of ongoing unacceptable behavior, the membership will be closed indefinitely. The reactivation of accounts closed due to this situation is left to the sole discretion of Bahisbey senior management.
B.12 The member is obliged to always keep the user information confidential. It is the member's responsibility to ensure that the user information is kept secure. Bahisbey is not responsible for the situations that may occur in case the account is accessed by third parties at any time without permission. Unauthorized access to the account can be prevented with examples such as anti-virus programs, firewalls and responsible internet use. In case of any doubt about the security of the user information, you must immediately change your membership details and contact Bahisbey.
B.13 Bahisbey reserves the right to review and approve the player identity. In cases where it deems necessary for security and other reasons, Bahisbey requests that the document stating the players' residential address and age be sent to them. As an example of documentation; photo IDs, bank statements, references, latest invoices and similar documents can be sent. Bahisbey reserves the right to cancel account transactions in cases where the requested documents are not sent or in cases where differences are detected.
B.14 Citizens of the following countries cannot create a membership on Bahisbey.
Australia, Belarus, Costa Rica, France, Germany, Gibraltar, Netherlands, North Korea, Spain, United Kingdom and United States of America. Bahisbey checks its database regularly and immediately closes the accounts of users registered from the countries listed above. However, it is your responsibility to determine the legal status of online betting in your country and act accordingly. Bahisbey assumes no responsibility for any disadvantages of any kind that may occur to the player due to prohibitions in force in the member's own country.
B.15 Member usernames must not be trademarks, company names or infringement or offensive to other players.
B.16 It is forbidden to transfer or sell an account to another player.
B.17 If no transactions have been made in a player's account with real money for twelve months, the account is considered inactive.
B.18 Bahisbey reserves the right to terminate the relationship between Bahisbey and members at its own discretion. It will be ensured that these ''Terms and Conditions'' have not been violated and any funds in the membership will be returned to the player.
B.19 Bahisbey prohibits cooperation between players.
B.20 Bahisbey does not use robots or similar devices that disrupt the normal game order.
takes measures to prohibit the use of these.
B.21 Unless approved by Bahisbey, the use of ''Virtual Private Network'' (VPN) is strictly prohibited when you visit the Bahisbey website or use its products.
C. Deposit, Transfer and Withdrawal Transactions
C.1 In all credit card and bank transfer transactions, the name and surname of the credit card or bank account holder and the membership information registered on Bahisbey must be the same. In cases of name mismatch, the Bahisbey account will be blocked from use until the appropriate approval procedures are completed. If these appropriate approval procedures are not resolved, Bahisbey reserves the right to close the account indefinitely and seize the balance in it.
C.2 ''Bonus'' may be transferred to your account as part of a promotion, loyalty or other marketing campaign. It is not possible to withdraw these bonuses directly from your account, they must be used in bets. Depending on the promotion, these bonus funds may be converted into real money funds if the ''Promotion Terms and Conditions'' are met. The bonus credit deposited into your account must be used within one month from the date of deposit to the membership, otherwise it will expire.
C.3 It is not possible to transfer balances between member accounts.
C.4 The member can log in to his/her account at any time and review bonus transactions, financial transactions and game movements. In case the member notices any error, it is necessary for the member to notify Bahisbey in writing, so that the error can be corrected and site satisfaction continues.
C.5 At any time, a member can decide to withdraw all or part of the funds in his/her account. Depending on the amount withdrawn and the bank location, a certain transaction fee may be applied by the banks.
C.6 The member must turn over the principal he/she deposited at least once. If the member wants to withdraw the amount deposited for the bet but not used, the withdrawal request will be rejected.
C.7 Bahisbey reserves the right to retain the funds for a certain period of time for the following purposes:
• Verification of the player's player account
• Verification by the player while playing the game
• Conducting security and other internal transactions related to the player's account
• Ensuring compliance with its approved rules regarding the awarding of prizes to players
C.8 All withdrawals will be directed to the source from which the deposits were made. Bahisbey reserves the right to redirect users' withdrawal requests to the withdrawal methods listed in the user accounts at its discretion or to make payments to the bank account registered in the account holder's name.
C.9 You can check Bahisbey withdrawal limits in more detail in the payment transactions section.
C.10 Your Credit - Debit Card information is not stored by Bahisbey and will always be transferred in an encrypted manner for your security.
C.11 Bahisbey reserves the right to change the credit card deposit limits.
C.12 When you make a withdrawal, the amount you request will remain available in your main account until the transaction is completed according to the withdrawal method. For this reason, do not use the amount you requested in order for your withdrawal request to be processed.
D. Anti-Money Laundering
D.1 Bahisbey is in compliance with the "Curaçao Money Laundering Prevention Conditions".
D.2 All Bahisbey account transactions are controlled within the framework of money laundering protection rules.
D.3 If a member becomes aware of suspicious activity regarding any of the website games, they must immediately report this to Bahisbey.
D.4 Suspicious transactions will be reported to the relevant authorities.
D.5 Bahisbey has the right to suspend, close accounts and seize funds if deemed necessary by the "Anti-Money Laundering Law" or relevant legislation.
E. Netent Rules
E.1 Absolute Restriction Territories
United States, United Kingdom, Spain, France and Italy.
E.2 Restricted Territories
NetEnt does not provide service in the following countries.
Afghanistan, Albania, Angola, Austria, Bahamas, Botswana, Algeria, Ecuador, Ethiopia, Philippines, Ghana, Guyana, Hong Kong, Israel, Iran, Iraq, Kuwait, Cambodia, North Korea, Laos, Myanmar, Namibia, Nicaragua, Pakistan, Panama, Papua New Guinea, Singapore, Sri Lanka, Sudan, Syria, Taiwan,
Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.
E.3 Regulated territories (allowed with license form and invoice approved by NetEnt and issued by local license provider)
Belgium, Bulgaria, United States, United Kingdom, Czech Republic, Denmark, Estonia, France, Italy, Spain, Sweden, Switzerland, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia.
E.4 Branded Games
Jumanji, Emojiplanet, Guns & Roses, Jimi Hendrix, Scudamore, Conan, Ozzy Osbourne, Gordon Ramsey Hell’s Kitchen & Motörhead games are not available in the following regions.
Afghanistan, Albania, Algeria, A
ngola, Australia, Bahamas, Botswana, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
In addition to E.3., Planet of the Apes Video Slot game should not be offered in the following regions:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey and Ukraine.
E.5 Vikings Video Slot should not be offered in the following countries:
Afghanistan, Albania, Angola, Australia, Azerbaijan, Algeria, China, Indonesia, Cambodia, Ecuador, France, Philippines, Guyana, Hong Kong, India, Iran, Iraq, Israel, Kuwait, North Korea, Laos, Malaysia, Myanmar, Namibia,
Pakistan, Papua New Guinea, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taivan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.
In addition to E.4, Narcos Vdeo Slot should not be offered in the following regions,
Indonesia, South Korea.
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
E.6 International Monsters
(Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man,
Creature from the Black Lagoon and The Invisible Man) games are only available in the following regions
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein,
Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia,
Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece,
Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.