Complaints and Resolution Procedures
Our aim is to provide our members with high quality desktop and mobile game services in the most secure, convenient, fun, fair and controlled environment. Therefore, we hope that you will not have any complaints.
- However;
1-) In case you have a problem, we will make every effort to resolve the relevant problem and resolve the dispute as soon as possible. All complaints are accepted and handled in a fair, open and transparent manner according to our policies and procedures.
2-) Before complaining to any platform or institution, we recommend that you contact our support team to resolve your problem.
- In case your complaint persists;
1-) We will review your complaint within 24 hours and inform you about the first step. We aim to resolve your complaints within 8 weeks at the latest
- How do we handle complaints from customers?
1-) If you have a complaint about a problem experienced with the games or related to the games, you can first submit your complaint via our Live Support page, where we provide 24/7 service, or by contacting Customer Services via the e-mail address support@bahisbey.com.
a-) We receive your complaint.
b-) We are on the first day of the process.
c-) We confirm that your complaint has reached us.
d-) We will respond to the complaint as soon as possible and within 24 hours after receiving it.
e-) We make a decision after the investigation is conducted.
d-) We examine and evaluate your complaint by checking the log files from all necessary providers according to all our rules and conditions. We clearly inform you about our decisions and the reasons behind them.
- If you are satisfied with the result of your complaint;
1-) The process has ended. We will give you a final response in writing regarding the end of the process.
- If you are not satisfied with the result of your complaint;
1-) If you are not satisfied with the decision given by Customer Services to your complaint within the foreseen period, you can send your complaint in writing to support@bahisbey.com. We will review your complaint again with your feedback and all detailed evidence. The process can take up to 8 weeks. The process will be explained to you upon request.
2-) If you are still not satisfied with the final response we sent you as a result of the procedure described above, you can send your complaint to the competent authorities of the Curaçao eGaming Commission via complaints@curacao-egaming.com.