Bahisbey explicitly declares that placing bets, organizing betting activities, and participating in sports betting, multiplayer poker, casino games, and games like lotteries might be subject to restrictions or even prohibited in certain countries due to legal reasons. Such restrictions or prohibitions may apply regardless of whether the company possesses the required permissions (betting license or gaming organization license).
Users should be aware that if they engage in bet placement or participate in activities like sports betting, multiplayer poker, and lotteries, and these actions are prohibited or permitted under specific conditions that are not adhered to, the User assumes full responsibility for any resulting damages.
Clients should also take note that the company is not obligated to provide clients with information, instructions, and warnings beyond what is stated in this paragraph. Specifically, the company holds no liability for any damages suffered by the User due to the violation of relevant legislative prohibitions in their country.
Users are advised to register on one of the websites within the Bahisbey group that corresponds to their country of residence. By participating in games or placing bets, the User confirms that they have attained the minimum legal age of consent stipulated by their country's laws and acknowledge their capacity to enter into an agreement with the company. Failure to meet these requirements will lead to the closure of the User's account and appropriate measures being taken.
The User agrees that their personal information provided to the company during pool betting, multiplayer poker games, casino games, and other games will be stored and utilized through automated means.
If a User has registered on multiple websites within the Bahisbey group or possesses more than one account, the Company has the right to block all accounts at its discretion and retain only one account corresponding to the User's country of residence. By registering, the User affirms the company's exclusive intellectual property rights to their regulations and the systems under their control.
The Company retains the right to inform Users about special promotions and new products via telephone and email.
Legal relations between the User and the company are governed by the laws of Curacao and are subject to regulation by them, except for relevant legal rules of international private law. The place of performance for all obligations related to betting, gaming, and bets is Curacao. Disputes arising over or concerning bets placed by customers are resolved, if not contrary to the law, by the court in Curacao with relevant territorial and subject matter jurisdiction.
The Company explicitly states that it does not provide users with advice or consultation on tax or legal matters.
Any disputes related to bets cannot lead to lawsuits, legal actions, or claims on bookmaker licenses as long as the company adheres to the provisions of arbitration.
In the event of claims and disputes from Users or their representatives, the company's liabilities are limited by the size of bets or their potential winnings.
In cases of disputes or claims, Bahisbey's database takes precedence over other data.
If there is a discrepancy between the English version of these rules and translations in other languages, the English version is considered the authoritative one.
Any disputes, including claims about event results, will be reviewed by the bookmaker's office within 5 days from the end of the sporting event.
Bahisbey does not hold Users' funds in segregated or specially protected bank accounts. Users must understand that Bahisbey deposits are not held in banks, and no interest is accrued on them.
The acceptance or settlement of a bet you have made using the Services will be considered valid more than thirty days after the date of the original transaction.
A game you have played using our Services will be considered valid more than twelve weeks after the date on which the relevant transaction or gameplay took place.
Should you wish to make a complaint regarding the Services, as a first step, you should, as soon as reasonably possible, reach out to our customer support team at [email protected]. Your complaint will be escalated internally for resolution.
You acknowledge that a Random Number Generator (RNG) determines the outcome of the games played through our Services, and you accept the outcomes of all such games. You further agree that, in the unlikely event of a disagreement between the result that appears on your screen and the game server used by us, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
When we wish to contact you, we may do so using any of your contact details provided during registration. Notices will be deemed to have been properly served and received by you immediately after an email is sent or after we have communicated with you directly by telephone or live chat.
If there is no response to your complaint or notice from us, or if, in your opinion, the issue remains unresolved, you may file a complaint or notice with the licensing and supervision organization by contacting [email protected].