Responsible Gaming

General Policy

Gambling should always be entertaining. However, there is a certain percentage of people who may lose control over their gambling activities. Before starting to play, it is important to recognize that gambling should never be viewed as a source of income or a means of recovering from debts. It is advisable to keep track of the time and the amount of money spent daily and to gamble responsibly.

If you believe that you are spending more money than you can afford, or if gaming begins to interfere with your normal daily routines, we strongly advise considering several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.

Personal Limits

To assist you in gambling responsibly, we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your overall account activity. This functionality can be accessed within your account, or you can contact our support team at [email protected] for assistance.

Limits can be amended at any time. A decrease in the limit will take effect immediately; however, an increase may only occur after email confirmation and only after the previous limit of the same type expires, to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team.

  • Deposit Limit: A limit on your deposits for a day, a week, or a month.
  • Loss Limit: A limit on your losses for a day, a week, or a month. Please note that the loss is based on the initial deposit and not on winnings attributed to the deposited amount. For example, if you deposit €50, set a Loss Limit of €10, and then win €1,000, you can still lose more than €10 of the €1,000 balance, as it is based on the initial deposit.
  • Wager Limit: A limit on the amount wagered for a day, a week, or a month.
  • Cooling-Off Limit: You can set a Cooling-Off Period for a defined period of time. While the limit is active, you cannot deposit funds, and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. The Cooling-Off Period is applied to your account immediately. Upon its expiration, your account will automatically be reactivated.
  • Self-Exclusion Limit: You can set a Self-Exclusion Limit for a defined period of time. Upon doing so, your Player Account will immediately be disabled, and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds while the limit is active. Upon its expiration, your account will automatically be reactivated.
  • Session Limit: You can limit the amount of time spent gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account.

Self-Exclusion by Request

You may also contact our support team and inform us of your decision to stop gambling on the website for a definite or indefinite period of time. We will take all measures to block your access to your account and ensure that you receive no promotional materials.

If you are self-excluded, you will not be able to log into your account or request the withdrawal of any remaining balance. Once self-excluded, please reach out to our support team to initiate the withdrawal of your remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.

Please note that active self-exclusion does not exempt you from the verification procedure if it is required by the website to process funds. The funds remaining on your balance will be paid according to your account limits.

Data Privacy and Security Measures

We are committed to protecting your personal and financial information. Our website employs advanced security technologies, including encryption and secure servers, to ensure the confidentiality and integrity of your data. You can manage your data and privacy settings through your account. For more information, please refer to our Privacy Policy.

Fair Play and Integrity

We are dedicated to maintaining a fair and transparent gaming environment. Our games are regularly audited by independent third parties to ensure fairness and randomness. We have strict measures in place to prevent fraud and collusion, and we continuously monitor for suspicious activities.

Contact Information and Support

Our customer support team is available 24/7 to assist you with any inquiries or issues. You can reach us via:

We strive to respond to all inquiries within 24 hours.

Updates and User Notifications

We will notify you of any significant changes to this policy through email and/or notifications on our website. Your continued use of our services after such updates will constitute your acceptance of the changes. Please review this policy regularly to stay informed of any updates.

Responsible Gambling Tools and Resources

In addition to the Personal Limits and Self-Exclusion options, we offer various tools to help you gamble responsibly, such as:

  • Reality Checks: Regular reminders of your gaming activity.
  • Self-Assessment Tests: Tools to help you assess your gambling behavior.
  • Links to External Support Groups: [List of links to support groups]

For more information on responsible gambling, please visit [insert link to a dedicated responsible gambling page].

Dispute Resolution and Complaints

If you have a complaint or dispute, please contact our support team. We will work diligently to resolve the issue to your satisfaction. If you are not satisfied with our response, you may escalate the matter to the relevant regulatory authority or seek third-party mediation.

External Help

You may contact any of the following organizations for consultation and support:

  • Safer Gambling
  • Gambling Therapy
  • Gamblers Anonymous
  • GamCare

Protection of Minors Under Legal Age

The website only accepts users who are at least 18 years old, and we implement all available methods to prevent minors from registering and playing on our website. Bahisbey.com reserves the right to request proof of identity, and if a player has not reached the legal age to play, access to the website will be denied immediately and any funds deposited will be refunded.

Gaming is a fun and exciting form of entertainment. Gambling can be an attractive option if you want to try your luck. Most of our visitors enjoy this type of entertainment without any problems, but a small number of people may lose control over their gambling activity. Please play responsibly, and if you have any issues, contact our support team immediately at [email protected].