Frequently Asked Questions
GENERAL
1. Can I get information about Bahisbey.com's service provider?
The technical infrastructure of Bahisbey.com is provided by Digitain. Our partner in sports betting and Virtual sports is Betradar, one of the most reliable brands in the world. Our partners in the field of casino include the most admired and preferred brands at the global level, such as Evolution Casino, Netent, Lucky Streak, Ezugi, Betsoft, 1x2 Gaming, Microgaming.
2. Is membership information safe at Bahisbey.com?
At Bahisbey.com, your registration information is protected by 256 bit SSL Certificate and cannot be recorded or stored. In this way, your information cannot be accessed by third parties. You can play on our site without risking your information.
REGISTRATION - LOGIN
3. How can I register to Bahisbey.com?
To check if you are eligible to register, visit our General Terms and Conditions page. If you do not violate any of the conditions here, you can easily become a member by using the Sign Up button on the home page. Make sure that you provide the requested information completely and accurately.
4. How can I log in to my Bahisbey.com account?
You are deemed to have registered after completely filling out the form on the Sign Up page. You can log in by typing your username and password on the registration page using the "Login" button on the home page.
5. I registered with incorrect personal information, what should I do?
If you have entered incorrect information during the registration process, you must immediately report this to the customer support line before performing any financial transaction. The customer representative will inform you of the e-mail address to which you should send your request in order to update your information.
If you noticed this error after performing a transaction with your account; You will be asked to complete a number of verification steps to verify your information. After the verification process, you can continue your transactions such as betting, depositing / withdrawing money with your Bahisbey account without any problems.
6. Can I change my personal information
It is mandatory that your personal information is accurate and up-to-date in accordance with Bahisbey Terms and Conditions. For requests to change your personal information, please contact our support team.
7. Can I have more than one Bahisbey.com account?
You can only have one Bahisbeyl account. Bahisbey; In case of detection of multiple accounts belonging to the same person or with the same registration IP, it reserves the right to close these accounts and invalidate their earnings.
8. I did not receive the required e-mail for the activation of my account, what should I do?
In some cases, the arrival time of the account activation e-mail may take up to 10-15 minutes depending on the density, or it may be in the Spam (Junk) box. Please make sure to check this folder. If you still have not received the e-mail after 15 minutes, please contact our live support line and ask for help.
9. I forgot my password or I want to change it, what should I do?
To reset your password, use the Forgot My Password button on the login page and follow the necessary instructions.
If you have forgotten your username, send your request to [email protected]. You will be asked to complete some verification steps by the support team. After the verification process, you can access your account again.
10. How can I reach customer service?
Our customer services are available 24/7. You can contact us immediately by clicking on the chat bubble in the bottom right corner of the site and entering your name, surname and e-mail address. You can see all the channels through which you can reach us by clicking the Contact button at the bottom of the site.
BET
11. What are the types of bets I can place on Bahisbey.com?
Bahisbey manages to appeal to the tastes of all betting lovers with its wide range of betting options. We offer the opportunity to place pre-match or live bets on everything from football, one of today's most popular sports, to dart sports competitions, from well-known organizations such as the NBA, to Australia's Rugby 1st League. We have a service provider that is by far the leader in offering more than 40,000 monthly live betting opportunities and many more.
In addition to sports betting, we also offer you the opportunity to experience any of the thousands of slot games you want from more than 50 different providers of the world's most popular casino slots. You can play Roulette, Blackjack, Baccarat, Poker and many other popular casino games live, and you can make this live casino experience unique in special rooms allocated to Bahisbey.
Bahisbey.com includes a wide Poker network, entertaining Virtual Sports, Bingo and more exciting and profitable game options waiting for you to discover.
12. How do I bet?
Once you create an account and deposit money, you can place bets and start winning immediately!
On the home page, there are several ways for you to find an event to bet on. If you know the event you want to bet on, you can use the "Search Bar" at the top of the page or click the options on the left and browse through thousands of events. Once you find an event you want to bet on, select the market and then the relevant outcome you want to bet on.
With one click, your selection will automatically be added to your bet slip at the bottom right of the page.
At this stage, you can enter your bet (the amount you want to bet) in the betting slip and click on the "Place a Bet" button.
Then click on the “Confirm bet” button.
Your bet will be confirmed within a few seconds.
13. Why was my bet rejected?
Bahisbey operates a complex bet acceptance process customized according to the products offered. As a result, there may be times when we will not accept all or part of the requested bets. This practice is a common risk management strategy in our industry. In general, your bet may be rejected for three main reasons:
The amount you bet is higher than the limit set for the betting option you selected.
The odds have changed in the time between placing your bet and confirming your bet. (A common reason for rejection in live betting)
There is a problem with the automatic server.
14. What is the minimum bet amount?
Minimum bet amounts vary depending on currencies. The minimum amount that can be bet in Turkish Lira is 1₺. Available currencies vary depending on your country.
15. What is the maximum bet amount?
Maximum bet amounts; varies depending on many factors such as type of sport, league, tournament or market.
16. How can I check my betting history?
To review your betting history, click on the "Settings" icon at the top right of the home page. You can then view your past results by clicking the "Betting History" tab.
17. What is the Cash Out feature?
Bet cashing out is a product that allows you to control your bets by monitoring your profit or loss without waiting for a competition or event to end. It can currently be used for live bets made before and during the match. You have the option to cash out the existing bet. Bahisbey reserves the right to disable the bet cashing feature.
For example, you bet on Manchester United to win and they took a 1-0 lead. Normally the match must be concluded to claim your winnings. At this point, Bahisbey offers its users the option to cash out bets. Bet cashing out amount; The accepted odds in the betting process are determined by factors such as the amount wagered and the live betting odds applicable to the bet.
18. How to use the Cash Out feature?
After placing your sports betting coupon, which is placed before the match or as a live bet, you can go to the "My Bets" section and see whether your bet is suitable for cashing out. If there is a bet with a cash-out feature, you can follow the cash-out instructions by clicking on your bet. Please note that if the Cash Out feature is suspended, this feature is not available.
19. Which types of sports bets can be cashed out?
The bet cashing option is available in Football, Basketball, Volleyball, Tennis, Table Tennis, Handball, Rugby, Ice Hockey, Baseball, Badminton, Cricket, American Football, and Dart sports.
20. Why is the bet cashing feature not active in my coupon?
In live or pre-match betting, the bet cashing feature may be active or inactive depending on many factors. If the match on which the bet is placed is ongoing, the bet cashing feature may become temporarily inactive as the bets are suspended in case of instant developments such as penalties or free kicks. You need to check the changes in the bet cashing status in the following minutes.
21. Can incorrectly placed bets be changed?
Bets approved by you cannot be changed or canceled in any way under Bahisbey General Terms and Conditions.
22. The match has ended, why wasn't my coupon successful?
Bets approved by you cannot be changed or canceled in any way under Bahisbey General Terms and Conditions.
FINANCIAL TRANSACTIONS
23. How to deposit money?
When you create an account at Bahisbey.com, you will be able to see the available payment methods you can deposit money using the Deposit button on the home page.
You can make your investment instantly by choosing one of the payment methods from the list. If you don't know how to do this? How to deposit money? You can easily complete your transaction by selecting the method you want to invest in the section. You can also connect to our live service line and get step-by-step help with the payment method you want to make your investment.
24. Someone else's bank, etc. Can I invest in my own Bahisbey account?
No, under the General Terms and Conditions, it is possible to invest in your own Bahisbey account only with your account information. The data of the bank account owner must match the data of the Bahisbey user account.
25. With which payment methods can I deposit or withdraw?
Since payment providers may change from time to time, you can see the most up-to-date list of payment methods on the page that will open by clicking the "Deposit" button after logging into your Bahisbey account.
Similarly, you can see the payment providers you can use to withdraw money by clicking the “Withdrawal” button.
26. How can I deposit money?
You can visit the detailed "How to Invest" page to learn how to invest using any payment provider. This button located at the top of the home page will direct you to the relevant page.
27. How can I withdraw money?
Withdrawals are very fast and easy at Bahisbey. You can easily withdraw money to your account using one of the possible payment methods with just a few simple clicks.
On the page that opens after clicking on My Account > Withdrawal tabs, there are payment methods through which it is possible to withdraw money.
Click on the Withdrawal button to the right of the method you want. In the window that opens, you will see the possible currencies. Once you complete your transaction by following the instructions, your withdrawal request will be forwarded to our finance team.
28. How long do withdrawals take?
Withdrawals are generally processed instantly, and after approval by the finance team, the withdrawal process is completed within minutes. After the withdrawal is processed, it is evaluated by the finance team and then the transfer is forwarded to the payment provider. When the withdrawal process is processed depends on the payment provider's processing time from now on.
29. How can I check my deposit and withdrawal history?
You can view your financial transactions for any date range by clicking on Login to your account > Transactions > My Financial History tabs.
BAHİSBEY ACCOUNT
30. What is Google Authenticator, and how do I use it?
Google Authenticator is used to make your account more secure by adding another verification step when logging in to your account. It is a two-step verification system provided by Google. To use it, you need to install the Google Authenticator app on your phone. As Bahisbey, we care about your security and recommend the use of Google Authenticator by all our users. In this way, you will increase your account security by preventing many undesirable situations that may occur.
After activating Google Authenticator, a one-time and constantly changing six-digit number is generated on Google Authenticator for each login you make at Bahisbey. After logging in with your username and password, you will additionally be asked to enter this number sequence. In this way, even if your login name and password are obtained by third parties, you will have an additional security measure as you have two-step verification.
31. How do I log out of my account?
If you have stopped betting, it would be safer to use the "Log Out" button by clicking on the menu at the top of the page instead of closing the tab in your browser to log out.
32. How to transfer Sports and Casino balance?
After logging in to the site, click on your balance at the top of the home page. Using the "Transfer" button here, complete your transaction by specifying which balances you will transfer and how much.
33. How can I block my Bahisbey account?
To block your account, please request [email protected] from the e-mail address where your Bahisbey account is registered.